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help@veracast.com
Welcome
Welcome to our help system. From here, you should be able to troubleshoot most of the problems that arise with audio and video streaming playback.
Audio/video not playing? Please try the following Quick Tips:
  • Click "Change Player" and select an alternate media player (HTML5, Adobe Flash Player™, or Windows Media Player™).
  • Click "Refresh" button to refresh the webpage and the media player.
  • Switch to a different web browser (Chrome, Firefox, Internet Explorer, or Safari).
  • If you are connected to the Internet wirelessly, move closer to the wireless router or switch to a wired connection.
  • For further technical assistance please see troubleshooting.
To quickly see if your system meets our webcast requirements, please click on "Begin Test" below for an automated test of your system. We recommend that you close all open applications for the test as well as when viewing the webcast.

Click the links in the navigation bar above for more System Tests, troubleshooting, system requirements, and media player downloads.

To learn more about webcasting, please click here.
System/Browser Test
System Test

This test will help ensure that your system is correctly configured to view Veracast webcasts. Please click "Begin Test" below to start.


We detect that you have disabled Javascript. In order to view this webcast javascript must be enabled.
Please check your browser settings to enable Javascript.
Your version of Android is not supported by this webcast.
In order to view this webcast you must have Android 4.1.2 or higher.
We detect that your browser is not supported. Please use Internet Explorer™ 8+, Google Chrome™, Firfox™, or Safari™.
You do not have a player plugin installed to view this webcast.
Please install Adobe Flash Player™Windows Media Player™.
Webcast: 2019 Health Care Conference
Allergan PLC
Operating System: Your OS is not supported by this webcast.
Browser Version: Your browser is not supported by this webcast.
Flash™ Player Version: Adobe Flash™ version 9 or above must be installed to view Flash webcasts.
Windows Media™ Player Version: You may need to install Windows Media Player™ to view certain webcasts (Internet Explorer™ only).
HTML5 Support: No HTML5 is required for iOS and Android webcasts. Windows 7 users using IE 11, please switch to Chrome, Firefox, or MS Edge to view the HTML5 stream where available.
Javscript: Disabled Javascript must be enabled to view Veracast webcasts.
Cookies: Disabled Cookies must be enabled to properly view Veracast webcasts.

Test running...Please wait...

(Notice: For more accurate results, please do not use your Internet connection while this test is running.)
Speed:

Browser Test Result: Passed!
Your browser is correctly configured to view Veracast webcasts.

Speed Test Result
Your Internet appears to be fast enough.

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